Privacy Statement

What you need to know

Your Privacy

At Fergusons Hearing Aid Clinic Ltd, we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people, those who visit our website and contact us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to or by writing to Customer Care, Fergusons Hearing Aid Clinic Ltd, 61 Catherine Street, Limerick V94 078P, Ireland. Alternatively, you can telephone 061-313633.

Who we are

Fergusons Hearing Aid Clinic Ltd. practice was founded in 1967 and initially traded as H.W. Ferguson, subsequently Ferguson Chemists Ltd and since 1997 Fergusons Hearing Aid Clinic Ltd. The practice address is 61 Catherine Street, Limerick..

Our responsibility to you as a healthcare provider

As a provider of hearing care services we are registered with the Department of Social Protection for the Treatment Benefit Scheme. We follow, where appropriate, guidelines issued by the Irish Society of Hearing Aid Audiologists (ISHAA), the British Society of Hearing Aid Audiologists (BSHAA), the British Society of Audiology (BSA) relating to essential hearing care, check-ups and the length of time we keep patient records. We have a duty to follow the British Society of Hearing Aid Audiologists (BSHAA) guidelines relating to contacting our patients for essential healthcare check-ups, or any such matters that are necessary for the wellbeing of their hearing healthcare.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity.

Type of record and period of retention

Adult patients: Hearing loss often progresses over time. For health purposes we, or a health professional on your behalf and with your consent, may need past assessments and history relevant to your hearing health to make comparisons. BSHAA Guidelines suggest that records should be retained in accordance with legislation relating to health records and in the absence of other guidance, records should be retained for a minimum of seven years. However for on-going assessments we always refer back to your previous history, therefore we keep these records for as long as the person is alive. For patients whom we are aware are deceased we keep the record for a further 7 years.

How do we collect information from you?

We obtain information about you when you contact us about your hearing, our products and services, book an appointment, or another healthcare professional contacts us on your behalf.

What type of information is collected from you?

The personal information we collect might include your name, age, address, telephone number, email address, IP address, and PPS number (for Treatment Benefit grant purposes). If you purchase items from us, your card information is not held by us, it is collected by our third party payment processors (Allied Irish Banks), who specialise in the secure online capture and processing of credit/debit card transactions.

When you contact us by phone or e mail or call in to the clinic we record data regarding hearing and health issues which may have a bearing on your hearing health, your previous experience of hearing rehabilitation, copies of previous assessments that you or someone on your behalf provides us with, logs from hearing aids where available. We also collect information about hearing protection

How is your information used?

We may use your information to:

  • process orders that you have submitted;
  • advise you of the status of any order you have placed with us;
  • confirm appointments;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested or that may be of interest to you;
  • provide hearing instrument rehabilitation services;
  • provide hearing protection or splash or swim or splash ear moulds;
  • process job applications;

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to manufacture hearing aids, for technical support or ear moulds and to send you e-mails). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be assured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party product Providers we work in association with: When you order by phone if you provide credit card details your payment is processed by a third party payment processor (AIB), who specialises in the secure online capture and processing of credit/debit card transactions. We do not retain your credit card details. These will need to be provided for each transaction.

Legal and other obligations: We may also transfer your data to third parties if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps to ensure that your privacy rights continue to be protected and will inform you in the event of any of the above happening so that you are aware of any changes that may affect you.

The Department of Social Protection, Other Government Scheme providers and Insurers: We interact with the Department of Social Protection for the administration of the Treatment Benefit Scheme. Data is shared such as your name, date of birth, address, PPS number and data including audiological data regarding claims for reimbursement of grants.

Some medical schemes also require details such as name, address, details of instruments and the date fitted and the cost. In the case of certain Government schemes where payment is being made on your behalf some of your personal data may be required.

In the case of insurance claims for lost or damaged hearing aids, details may be checked by on behalf of the insurance company. Please check with your insurance policy as to their policy of privacy and data protection. The information provided is limited to that required for processing the claim.

In certain circumstances we need to interact with your Specialist Doctor or Consultant, your General Practitioner or other health professional regarding your hearing health

Contact in the above circumstances is undertaken always with your permission

Your Choices

You have a choice about whether or not you wish to receive hearing healthcare information from us. If you do not wish to you can manage your preferences by contacting us at 61 Catherine Street, Limerick (061) 313633.

Please note that as a healthcare provider we are obliged to contact you when you are due or overdue for your next scheduled appointment for hearing care.

How you can access and update your information

The accuracy and availability of your personal information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, or you would like a copy of the information we hold about you, please email us at, or write to us at: Fergusons Hearing Aid Clinic, 61 Catherine Street, Limerick V94 078P Alternatively, you can telephone 061 313633.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take every step to ensure that it is treated securely. Any sensitive information is encrypted. We store paper copies in locked cabinets. We use anti-virus software and regularly up-date operating software in addition to using password protection for our computers and servers and our backups are encrypted.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Links to other websites

Our website may contain links to other websites run by other organisations (e.g. Alzheimer’s Society and the British Tinnitus Association). This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access those using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

If you are 16 or under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.

Note on Waste Electrical and Electronic Equipment (WEEE) Recycling

Waste Electrical and Electronic Equipment (WEEE) is taken back free of charge on a one-for-one, like-for-like basis. Waste batteries including rechargeable batteries are taken back free of charge. You are not obliged to make any purchase when returning old batteries. All WEEE and waste batteries must be recycled and should never be placed in any household wheelie bins.
Producer Register No IE 01291WB